Frequently Asked Questions

Yes, all your belongings are fully insured during the move. We offer comprehensive insurance coverage to ensure peace of mind throughout the relocation process.

Absolutely, we provide furniture dismantling and reassembly services as part of our removals package. Our skilled team will handle the disassembly and reassembly of your furniture with care and precision.

While we’re experts at moving all kinds of items, unfortunately, we’re not equipped to handle pet elephants. But if you have a pet mouse or goldfish, we’ve got you covered!

When packing clothes, we recommend using sturdy moving boxes or garment boxes for hanging clothes. Fold clothes neatly and use packing paper or bubble wrap to protect delicate fabrics.

To pack houseplants, gently wrap the pots in bubble wrap or packing paper and place them in sturdy boxes with ventilation holes. Make sure to secure the plants to prevent movement during transit.

Artwork and framed pictures should be carefully wrapped in protective materials such as bubble wrap or cardboard, and then placed in specialised picture boxes or flat in boxes with plenty of cushioning.

On moving day, it’s best to keep your pets in a quiet, secure area away from the hustle and bustle. Consider asking a friend or family member to look after them or keeping them in a pet carrier until it’s safe to introduce them to the new environment.

While our removalists are known for their cheerful demeanor, we can’t promise a serenade. But we’ll certainly keep the atmosphere lively and upbeat throughout your move!

We take several precautions to safeguard your furniture during the move, including using protective padding, blankets, and straps to secure items in the moving truck and prevent shifting or damage.

If there’s a delay in getting your new keys, rest assured, we won’t charge extra for short waiting periods. We can use the time productively, taking a lunch break or handling administrative tasks. However, for more significant delays, we may request a modest fee to cover staff costs during the extended wait.

Yes, we offer short-term and long-term storage solutions to meet your needs. Our secure storage facilities provide a safe and convenient option for storing your belongings during the moving process.

If you require assistance emptying items from your loft, our team can certainly assist you. Just let us know your requirements, and we’ll handle it for you.

After the move, our team will collect the empty boxes and packing materials, ensuring they are recycled or disposed of responsibly.

The price of your move is determined based on factors such as the volume of items being moved, the distance traveled, and any additional services required.

While we can transport most items, there are some exceptions for safety or legal reasons. Please inform us in advance if you have any special items that require special handling.

Absolutely! We offer professional packing services, including specialized packing techniques for fragile items, to ensure they arrive safely at your new location.

Our seasoned team excels at navigating unforeseen circumstances during the move. We prioritise clear communication and swift problem-solving to address any challenges that may arise. However, if essential details were omitted during the quoting process – such as unexpected tasks like dismantling bunk beds due to oversight – we may request additional payment to cover the added services.

While we can’t promise a seaside vacation, our removalists will bring a sunny disposition and a can-do attitude to make your moving day as enjoyable as possible!